1. How long is shipping? Express shipping is 1-2 business days and Standard shipping is 2-4 business days.
2. Where is my tracking number? All tracking numbers are emailed once they are assigned please check your inbox and spam folder.
3. What are the companies business hours? Business Hours are 10am-4pm Monday-Friday. 24 hour email support.
4. How can I do an exchange? No Exchanges
5. What grade of Hair is this? Each kollection lists the grade of hair under each description. Our grades range from 6A-10A.
6. What's the best hair to purchase? It depends on what look you're going for. You really can't go wrong with anything you select.
7. What's the difference between the countries? Click on our country of origin guide for more information.
8. Is this Virgin Hair? Yes 100% Virgin Hair
9. What is virgin Hair? Our hair is sourced directly from the country of origin without adding any chemicals.
10. What's your Instagram? @TierrasDiamondKollection
11. Where you located? Atlanta based, we are now offering ATL Pickup for items that we have in stock ONLY. Date, time, & address will be provided via email once your order is ready for pickup.
12. Where do you ship? We ship worldwide.
13. What's the difference between a front lace wig and a full lace wig ? A. The front lace wig is made with a 13X4 frontal. B. Our full lace wig is made with a 360 frontal making it more versatile.
14. Do you guys color hair? We are not accepting coloring services at this time.
15. What's the difference between your kollections? We have several kollections, please refer to Kollection Page for information on each kollection.
16. Is your Low Kut (standard) hair good? Yes its great hair its still better than the hair our major competitors sell.
19. Do your frontals or closures come pre plucked? Our frontals or closures do not come pre-plucked, because we have no idea how much hair to pluck to match your natural hair line.